Consumer Reports Continued

"Philosophy and Values – Since 1970, Tuffy has been committed to:

* Treating our customers and employees with honesty, respect, and professionalism
Providing quality parts and service at an exceptional value
Recognizing that satisfied customers are the foundation of our business

At Tuffy, we realize that our future success is determined by how well we exceed our customer’s expectations today."-www.tuffy.com homepage

HA. Right. My car has been in the shop for 4 days at Tuffy. 4 days. First, it was a compressor issue, then we had to spend an additional $300 for electrical. Then, we picked it up on Saturday only to have it making a loud noise like you were driving over a grate-and the air conditioning still not working. We took it straight back. Sat there in the Tuffy waiting room for 2 hours as they told us "oh, we overcharged the compressor, it should be fixed any minute." At closing time on Saturday the head Tuffy service guy finally came to talk to us. He basically said "It's a Volkswagen, they do things differently. I'm taking it into the VW dealership first thing Monday morning myself."

After calling Tuffy at noon today (I have an appt I need to get to at 3) they said "A master mechanic is looking at it, we're going to get another part."

The Riverview location Tuffy service manager admitted to me on Saturday they don't know what the hell they are doing. Take it some professionals. Furthermore, if you don't know how to work on a Volkswagen don't start to work on it in the first place.

We have given the Tuffy on Big Bend Road, Riverview FL tons of business over the last year, apparently we were stupid to trust them. This Tuffy location is a prime example of why people are skeptical about getting cars repaired.

I cannot begin to express my disbelief in the lack of professionalism. The Tuffy service manager looked both of us in the eye on Saturday, giving us his word he would take care of the problem and now we find out we were completely mislead in what they were to do next. If satisfied customers are the foundation of the Tuffy business, there shouldn't be one.

Oh, and I have to miss my appointment I scheduled a week ago because I still don't have a car.